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Return policy

Special offer

Free returns. This offer is not applicable on orders delivered to remote areas. Limit of one free return per order. Additional fees could apply if more than one return request is made for the same order or for the same item. See remote areas in the shipping policy. Additional fees could apply for returns from the United States. In those cases, our team will get in touch with you to inform you of the return fee after you fill out the return form. This promotion does not apply to final sales items described in the section below.

 

Regular Policies

Return fees

Returns cost C$10 plus tax, flat rate for eligible merchandise. The initial shipping fees and associated tax are not refunded. These fares don’t apply for returns coming from remote areas. See remote areas in the shipping policy. Additional fees could apply for returns from the United States. In those cases, our team will get in touch with you to inform you of the return fee after you fill out the return form.

Eligible return period

All return requests must be made within 15 days of initial purchase date. If the transaction was a gift, the requests must be made within 30 days of initial purchase date instead of 15, but in order to be eligible, you must indicate that you are buying a gift for someone else in the comment box on the checkout page. Items purchased between November 25th and December 31st can be returned until January 15th.

Condition of returned items

All returned items must be in perfect condition, have not been worn, washed or altered. Items must be free of tears, scratches, stains, human or pet hair, or else the return won’t be processed. The original product tag must not have been removed and must still be attached exactly where it was or else the return won’t be processed.

Return box

The box used to return your item must be the one in which the item was initially shipped, unless otherwise specified by one of our team members.

Final sales

No return allowed on these items : underwear, socks, swimwear, barber products, cologne, body products, electronic devices, watches and accessories and all items under C$15. No return on sale items (40 % OFF or more). Should a return be authorized for any Finale Sale product by one of our team members, variable return fees could apply depending on the type of the items returned and the customer's address.

Return procedure

  1. Go to the My Returns page.
  2. Fill the required form on the My Returns page.
  3. Click on the Submit button at the end of the form.
  4. A member of our team will get back to you within 72 hours to explain the rest of the procedure.
  5. Keep the original box in which you received the products. If the return is accepted, the item will have to be returned in the same box.

Refunds/Exchanges

A store credit will be issued when a customer doesn’t want to exchange an item in a return request. The store credit will be issued within 10 to 12 days following the receiving of the returned items. The store credit will be sent by email to the address specified to the customer service team. Fees may apply for returns/exchanges. In that case, the customer will be advised before beginning the return process. In case the customer service team chooses to issue a refund, the initial payment method will be used to do so.

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